Your trust is our most valuable asset. Jaya 9 is committed to protecting every piece of personal information you share with us — from your name and phone number to your RM transaction details. This policy clearly explains how we manage your data.
Privacy protection is more than a legal obligation for us — it is a core value we take seriously every day.
Every data transmission between your device and jaya 9's servers is encrypted with 256-bit SSL — the same security standard used by Malaysia's leading banks. No third party can intercept or read your communications.
256-bit SSL · End-to-EndJaya 9 operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data collection and processing practices have been reviewed to ensure full compliance with the legal requirements applicable to Malaysian digital platforms.
PDPA 2010 · Full ComplianceJaya 9 has never and will never sell players' personal information to any third party for marketing or commercial purposes. Your data belongs to you – we use it solely to provide the services you have registered for.
No Sales · No Commercial SharingOnly jaya 9 staff with a legitimate operational need may access player data — and every access is logged for audit purposes. Two-factor authentication (2FA) is mandatory for all internal system access involving player data.
Minimum Access · Audit LogYou have the right to request a copy of all personal data we hold about you, request corrections to inaccurate data, and in certain circumstances request the deletion of your data. Requests are straightforward to submit and will be responded to within 14 business days.
Access · Rectify · DeleteJaya 9 retains personal data only for as long as necessary. Once the purpose for collection has been fulfilled and there is no legal requirement to retain it further, the data will be securely deleted or anonymised.
Minimum Data · Secure DeletionWhen you register and use the Jaya 9 platform, we collect various types of information to enable us to provide a secure, fair, and responsible service. This data collection is necessary for platform operations and is never excessive.
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Identification Information | Full name, IC number, date of birth | Identity verification (KYC), fraud prevention |
| Contact Information | Phone number +60, email address | Account communications, security notifications |
| Financial Data | Payment method details (Touch 'n Go, GrabPay, DuitNow, etc.), RM transaction history | Processing deposits and withdrawals |
| Game Data | Betting history, game preferences, play patterns | Service improvement, responsible gaming |
| Technical Data | IP address, device type, web browser, operating system | Security, fraud detection, platform optimisation |
| Usage Data | Pages visited, session duration, login frequency | User experience improvements |
Jaya 9 does not collect sensitive data such as medical information, religious beliefs, or political views. We only request information directly necessary for platform operations and legal compliance.
Personal data collected by jaya 9 is used exclusively for legitimate purposes related to platform operations and legal compliance. The following is a complete list of how your data is used:
Our Commitment: Your data is never used for third-party marketing purposes or sold to any other company. All use of your data is subject to your consent and legitimate requirements under Malaysia's PDPA.
Jaya 9 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. However, in certain circumstances, we may need to share limited information with the following parties:
All third parties who receive jaya 9 player data are bound by data processing agreements that require them to protect that data and use it solely for the specified purposes. We do not permit any third-party partners to use your data for their own purposes.
Jaya 9 continuously invests in security infrastructure to ensure every player's personal data is protected to the highest standard. Here are the security layers we have in place:
While jaya 9 takes all reasonable precautions, no digital system can guarantee absolute 100% security. In the event of a data breach that affects your rights, jaya 9 is committed to notifying you within the timeframe required by applicable law and taking immediate steps to mitigate the impact.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Jaya 9. We respect and facilitate the exercise of these rights:
Request a copy of all personal data we hold on you. Responded to within 14 business days.
Request the correction of any inaccurate or incomplete data we hold on you.
Request the deletion of your personal data, subject to applicable legal retention requirements.
Object to the processing of your personal data for direct marketing purposes at any time.
Request your data in a structured, machine-readable format to transfer to another platform.
Request a restriction on the processing of your data under certain circumstances as provided under the PDPA.
To exercise any of the above rights, please contact the jaya 9 privacy team by email at privacy@jaya9-khelo.com or via our 24/7 live chat available on the platform. We will verify your identity before processing any request relating to your personal data.
Jaya 9 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:
You can manage and delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the jaya 9 platform. We encourage you to review your browser's cookie settings periodically.
Jaya 9 retains your personal data only for as long as necessary to fulfil the original purpose for which it was collected, or as required under applicable Malaysian law. The following are our general data retention guidelines:
| Data Type | Retention Period | Retention Reason |
|---|---|---|
| Active Account Data | Throughout active account | Platform operational requirements |
| Transaction Records (MYR) | 7 years after transaction | Financial reporting & tax requirements |
| Identity Verification Data (KYC) | 5 years after account closure | AML & regulatory requirements |
| Security Logs | 2 years | Security forensics & audits |
| Support Communication Data | 3 years | Customer service reference & compliance |
| Cookies & Session Data | 30 days – 2 years | By cookie type (see Section 6) |
Once the retention period ends, data will be securely deleted or anonymised so that it can no longer be linked to any specific individual. The deletion process follows industry standards to ensure data cannot be recovered.
Jaya 9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or platform enhancements. Whenever significant changes are made, we will take the following steps:
Important Note: Continued use of the Jaya 9 platform after an updated Privacy Policy takes effect will be considered your acceptance of the revised policy. If you do not agree with the changes, you have the right to close your account before they come into effect.
If you have any questions, concerns, or complaints regarding how Jaya 9 handles your personal data, you may contact our privacy team through the channels below. All enquiries will be responded to within the timeframe set by our service policy.
For formal complaints regarding data protection, you may also contact the Department of Personal Data Protection Malaysia (JPDP) if you believe your privacy rights have not been upheld after first raising the matter with us.
The Jaya 9 privacy team is always happy to explain, in plain and easy-to-understand language, any aspect of this policy that may be unclear. Do not hesitate to reach out — asking questions is your right.
A concise overview of your personal data lifecycle — from the moment you register to the point your data is securely deleted.
A transparent, secure platform fully compliant with Malaysia's PDPA. Online casino, Sports Betting, E-Sports — all in one place with high-grade data protection.
Age limit 18+. Please read Terms & Conditions and Responsible Gaming before playing.